Effective Date: 9 April 2026

1. Introduction

Bhaveshwar Traders (“we”, “us”, “our”) operates HAM Online Store (“the Store”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.hamonlinestore.in and use our services, in accordance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

  • Personal Data: Name, email address, phone number, mailing address, date of birth, and gender.
  • Contact Details: Email, phone number, and messaging app IDs provided for communication.
  • Payment Information: Card details, UPI IDs, or other payment data (processed by third‑party payment gateways; we do not store full card numbers).
  • Transaction Data: Order details, purchase history, invoices, and delivery information.
  • Technical Information: IP address, device type, browser, operating system, and cookies.
  • Usage Data: Pages visited, time spent, click paths, and search queries.

3. How We Use Your Information

  • To process and fulfil orders, including shipping and delivery.
  • To manage your account, provide customer support, and respond to enquiries.
  • To send order confirmations, invoices, shipping updates, and related transactional communications.
  • To offer promotional offers, newsletters, and marketing communications (only with your consent).
  • To improve our website, products, and services through analytics and feedback.
  • To comply with legal obligations, resolve disputes, and enforce our terms.

4. Legal Basis for Processing (Applicable to Indian Law)

We process personal data based on the following lawful grounds:

  • Contractual Necessity: To fulfil orders and provide services you have requested.
  • Consent: For marketing communications and non‑essential cookies, where you have opted in.
  • Legal Obligation: To comply with tax, customs, and other statutory requirements.
  • Legitimate Interests: For fraud detection, security, and improving our services.

5. Sharing and Disclosure of Information

  • Service Providers: Payment gateways, shipping partners, email service providers, and IT hosting services.
  • Legal Authorities: When required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of merger, acquisition, or sale of assets, your data may be transferred to the new entity.
  • Aggregated Data: We may share non‑identifiable, aggregated data for analytics or research.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyse traffic, and remember your preferences. Types of cookies used:

  • Essential Cookies: Required for site functionality and cart management.
  • Analytics Cookies: Used to collect usage data (e.g., Google Analytics).
  • Marketing Cookies: For targeted advertising and promotional offers (used only with your consent).

You can manage cookie preferences through your browser settings.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typical retention periods include:

  • Transaction records: 7 years (as per tax regulations).
  • Customer support communications: 2 years.
  • Marketing consent records: Until you withdraw consent.

9. Your Rights

Under Indian data protection principles, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete information.
  • Request deletion of your data, where lawful.
  • Withdraw consent for marketing communications at any time.
  • Object to processing for legitimate interests.

To exercise any of these rights, contact us using the details below.

10. International Data Transfers

All personal data is processed and stored within India. In exceptional cases where a service provider may be located outside India, we ensure adequate contractual safeguards are in place.

11. Children’s Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Effective Date.” Continued use of the Store after changes signifies your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

HAM Online Store – Data Protection Officer
Bhaveshwar Traders
Phone: +91-63533-45568
Email: info@hamonlinestore.in

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*This Privacy Policy was last updated on 9 April 2026.*